ESPT Smart Pay & Athelas Info

Greetings from ESPT!

As part of our continued commitment to your health and well-being, we aim to keep you informed about any changes that may affect your experience with us.

We are excited to announce the launch of our new platform, PROMPT, which includes updates to our EMR, scheduling, and billing systems as part of our Revenue Cycle Management (RCM) improvements. This enhancement is part of our ongoing efforts to streamline our administrative processes and improve your experience with us.

What does this mean to you?

As of February 24, 2025, we started using the PROMPT system for billing.
You may notice some changes as a result:

1. Patient Statements: The design of your patient statement will change. Our new system generates a different layout; you will always see our logo and name.

PLEASE NOTE: Around February 22, 2024, a significant event involving Change Healthcare—a major claims processor—caused widespread delays in the processing of insurance claims. While all parties worked diligently to restore full claims processing, these disruptions caused delays in receiving and posting accurate patient responsibility and balance information. As a result, statements from our previous billing company, Athelas, were impacted. This unforeseen situation led to delays in issuing accurate statements that reflect your true financial responsibility.

However, we made the intentional decision to take the necessary time and diligence required to ensure all balances were thoroughly reviewed and accurate before sending them out.

If you have any questions, please contact our Billing Department at (913) 413-0012 or email us at billing@esptkc.com.

2. Online Payments: If you pay your bills online, you will now be directed to a new secure payment portal. We will provide the link to this portal in your statement, on the website, via email or text message.

3. Email Communication: Your billing statements will be emailed from automated@promptemr.com.
Please add this email to your trusted contacts to ensure receipt of all statements.

4. Payment History: Please note that any outstanding balance for dates of service prior to 02/24/25 is still due and will be presented in a separate statement.

5. Rest assured, these changes are designed to enhance our services and make your billing experience more transparent and user-friendly. Our team has been trained and is ready to help you navigate these changes.

We appreciate your patience, understanding and cooperation during this transition.
If you have any questions, please do not hesitate to contact our office at (913)-413-0012.

Thank you for entrusting Exercise Sport Physical Therapy with your care!